Frequently Asked Questions

What is 3D Secure? (本人認證（3D驗證）是什麼?)

3D Secure is a personal authentification service recommended by credit card companies to ensure a safer method of making purchases.

Only cards registered with 3D Secure can be used to make purchases on Johren.

How to Use 3D Secure

In order to use 3D Secure, you must register your card to the 3D Secure service via your credit card company's website. For further details, please contact your credit card company.

3D Secure's Naming

Each credit card brand has its own name for the security service, but it is more broadly referred to as "3D Secure."

BrandService Name
VISAVerified by Visa
MastercardMastercard Secure Code
American ExpressSafeKey
Diners ClubProtect Buy
JCBJ/Secure
When making purchases on Johren, you may be asked to verify your card via 3D Secure multiple times, depending on your credit card company.


本人認證（3D驗證）是由各個信用卡公司所推出的網路安全認證服務。

Johren付款僅支持已開通3D驗證的信用卡。

如何使用3D驗證

使用3D驗證需要事先於信用卡公司的網站上開通註冊3D驗證服務。詳細請諮詢各信用卡發行公司。

關於3D驗證的名稱

各信用卡公司的服務名稱有所不同，統稱爲「3D驗證」。
信用卡發卡組織服務名稱
VISAVerified by Visa
MastercardMastercard Secure Code
American ExpressSafeKey
Diners ClubProtect Buy
JCBJ/Secure
另外，付款時依據信用卡公司，可能會多次要求您進行3D驗證。

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Support Contacts

Payment If you are having problems with your payment method or billing. Account If you are having problems with your Johren account. Gameplay If you are having problems with gameplay or in-game bugs.

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